Our memberships, 28-Day Experiences and introductory offers are for the sole use of the Customer and cannot be shared, transferred or used by another individual.

Customers must be aged 18 or over. Exceptions may be granted to those aged 16 or 17 with written consent from a parent or legal guardian. Square One is unable to provide services to anyone under the age of 16.

All Customers must complete a Physical Activity Readiness Questionnaire (PAR-Q) before participating in any exercise at Square One. A PAR-Q is a questionnaire designed to identify whether there are any health conditions, injuries or other factors that may affect an individual's ability to exercise safely.

The Customer confirms that the information provided in their PAR-Q is accurate and complete. It is the Customer's responsibility to inform Square One of any changes to their health, medical conditions, injuries or circumstances that may affect their ability to exercise safely. Square One may require the Customer to complete an updated PAR-Q where appropriate.

The Customer confirms that they are not aware of any health condition, injury or other circumstance that may make exercise unsafe or unsuitable for them. In the event of any doubt, the Customer should seek advice from an appropriate medical professional before participating in exercise.

In the event of any doubt, the Customer should seek advice from an appropriate medical professional before participating in exercise.

Square One is under no obligation to perform a fitness assessment or similar testing to determine the Customer's physical condition. Any assessment carried out by Square One is for the purpose of personalising a programme and/or tracking progress only and is not intended for diagnostic purposes.

Each Customer shall be liable for any property damage and/or personal injury caused by them on the Square One premises. The Customer shall be responsible for paying any associated costs upon presentation of a statement detailing those costs.

Customers participate in Square One services at their own risk, subject to Square One's responsibilities under applicable law.

Square One will not be responsible for injury, loss, damage or claims arising from a Customer's misuse of equipment, failure to follow coaching instructions or failure to disclose relevant health information.

Nothing in these Terms and Conditions excludes or limits Square One's liability where such liability cannot legally be excluded or limited.

Square One services are available at the times shown in the Square One booking system.

Opening hours, session times, classes, coaches and available services may change from time to time. Square One will make reasonable efforts to communicate significant changes to affected Customers where appropriate.

Square One may close or restrict access to the premises or certain services due to bank holidays, maintenance, events, staff availability, safety concerns or other exceptional circumstances.

Square One reserves the right to make reasonable changes to its timetable, services and coaching team without prior notice where reasonably necessary.

Square One aims to create a supportive, fun and non-intimidating environment for all Customers. To help maintain a safe, welcoming and enjoyable space for everyone, all Customers are expected to follow the Code of Conduct below.

Behaviour and Respect

• All Customers must treat fellow Customers and the Square One team with respect at all times.

• Abusive, threatening, discriminatory or inappropriate behaviour towards staff or other Customers will not be tolerated.

• Customers must follow the reasonable instructions and guidance provided by the Square One team.

• Spectators are not permitted within the gym during sessions due to limited space.

Safety and Equipment

• Customers must complete an initial 1-to-1 evaluation before participating in Small Group Personal Training sessions.

• Customers should only use equipment and perform exercises they have been shown how to use or perform safely. If unsure, Customers should speak to a member of the Square One team before attempting them.

• All equipment must be treated with care and used only as instructed.

• Any damaged or malfunctioning equipment must be reported to a member of the Square One team immediately.

The Gym Environment

• Appropriate, clean sportswear and suitable footwear must be worn during sessions.

• Glass bottles and cans are not permitted within the gym.

• Food should not be consumed within the training area.

• The use of alcohol or illegal substances is strictly prohibited on the premises.

• Smoking and the use of e-cigarettes are not permitted anywhere on the premises.

• Customers must wipe down equipment after use, return equipment to its designated location and dispose of litter in the bins provided.

Personal Belongings

• Personal belongings should be stored in the designated storage areas provided.

• Square One does not accept responsibility for the loss, theft or damage of personal belongings brought onto the premises.

• Any property left on the premises may be retained for up to four weeks. After this period, unclaimed items may be disposed of or donated to charity.

Breaches of the Code of Conduct

Failure to follow this Code of Conduct may result in action being taken in accordance with these Terms and Conditions.

The 28-Day Experience and any other introductory offer are standalone products, charged as a one-off payment unless otherwise stated.

The 28-day period begins on the date of the Customer's first Small Group Personal Training session. It does not begin on the date of payment or the date of any initial 1-to-1 evaluation session.

Participation in an introductory offer does not create an ongoing membership or payment commitment with Square One. Once the introductory offer has ended, the Customer will not be charged for an ongoing membership unless they choose to enter into a separate membership agreement with Square One.

Satisfaction Guarantee and Cancellation

If, within seven days of the start of their 28-Day Experience, a Customer decides that Square One is not the right fit for them, they may cancel their Experience and receive a full refund of the amount paid.

The Customer must submit their cancellation request in writing within seven days of their first Small Group Personal Training session.

Suspension or Termination by Square One

Square One reserves the right to suspend or terminate a Customer's participation in the 28-Day Experience or any other introductory offer where there is a serious or repeated breach of these Terms and Conditions or the Code of Conduct.

Square One may also suspend or terminate participation where a Customer has failed to provide accurate or complete information about their health, medical history or other relevant circumstances, including information provided through their Physical Activity Readiness Questionnaire (PAR-Q), where this may affect their ability to participate safely.

Where appropriate, Square One will consider the nature and seriousness of the circumstances before taking action. However, Square One reserves the right to take immediate action where necessary to protect the health, safety or wellbeing of the Customer, other Customers or the Square One team.

Where a 28-Day Experience or introductory offer is suspended or terminated as a result of the Customer's actions, behaviour or failure to provide relevant information, Square One reserves the right to determine whether any refund is appropriate.

Where a Customer chooses to continue with Square One following an introductory offer, a separate membership agreement and the applicable Membership Terms and Conditions will apply.

Unless otherwise agreed in writing, payment for Square One services or products must be made in advance and before the Customer participates in any coach-led session or receives the relevant service.

The Customer is responsible for all payments associated with any Square One service or product purchased.

The agreed price applies only where payments are made in accordance with the agreed payment terms.

The Customer remains responsible for ensuring that payment is successfully made, including where payments are collected automatically by Square One via direct debit or recurring card payment.